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| Question: |
How to contact technical supporter? |
Date: |
12/12/2004 |
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Answer:
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Technical Support contact information:
By phone:
408-934-9369
By Fax:
408-942-6699
By email and the following:
For VGA:
vgasupport@jaton.com
For Modem:
modemsupport@jaton.com
For other:
support@jaton.com
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| Question: |
How to do RMA? |
Date: |
12/7/2004 |
| Article ID: |
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Answer:
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For Warranty and RMA service, please make sure you have registered your product from
http://db.jaton.com/REGISTRATION.aspx
After that, you will login from the above link again to request for technical support. Else, you will go to following link for technical support request after registered.
http://db.jaton.com/TechSupport.aspx
You may contact RMA department via email at jr@jaton.com
Please read warranty policy before requesting for RMA service:-
http://db.jaton.com/Warranty.aspx
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