PC Product
Manufacturer warrants that all PC Products sold in United States are free from defects in material and workmanship for a period of two (2) years from manufacturing date. Some specific models may warrant for one year. ( All Jaton Products Sold in U.S.A) Either mentioned above limited warranty applies only to the original purchaser of Jaton Product and is not transferable. This limited warranty does not apply if failure to the Product Registration, or over thirty (30) days from purchase (original invoice date). This Limited Warranty does not cover any incompatibilities due to the user's computer, hardware, software or any related system configuration in which the Jaton Products interfaces. Manufacturer does not guarantee the compatibility of the video cards with any hardware components, systems or software that’s available in the market. If a product is deemed incompatible by Manufacturer tech support, the product in question is therefore not defective and thus no warranty will be provided. It is the buyer’s sole responsibility to do their own research and determine if the products to be purchased are compatible to the hardware components, systems or software they intend to use with. Proof of purchase will be requiring before any consideration by Manufacturer occurs.
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CE Product
Manufacturer warrants Consumer Electronics Product against defects in materials or workmanship for a period of ninety (90) days after the date of original retail purchase. During this period, JATON will repair or replace a defective product or part, at their option, with a new or refurbished product or part without charge to you. You must deliver the entire product to JATON or a JATON Authorized Service Station. You are responsible for all transportation and insurance charges for the unit to and from the Authorized Service Station. These warranties are subject to the following conditions:
1.You must retain your bill of sale or provide other proof of purchase.
2.You must notify JATON or a JATON Authorized Service Station within thirty (30) days after you discover a defective product or part.
3.All warranty servicing of this product must be made by JATON or a JATON Authorized Service Station.
4.JATON warranties are effective only if the product is purchased and operated in the same continent territorial regions.
5.Labor service charges for set installation. Set up, adjustment of customer controls and installation or repair of antenna systems are not covered by this warranty. Reception problems caused by inadequate antenna systems are your responsibility.
6.Warranties extend only to defects in materials or workmanship as limited above and do not extend to any product or parts which have been lost or discarded by you or to damage to products or parts caused by misuse, accident, damage caused by Acts of God, such as lightning or fluctuations in electric power, improper installation, improper maintenance or use in violation of instructions furnished by us; or to units which have been altered or modified without authorization of JATON or to damage to products or part thereof which have had the serial number removed, altered, defaced or rendered illegible.
7.Physically damaged is not acceptable for repair or exchange whether in or out of warranty and will be returned as received.
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RMA Policy / Procedure
1) All RMA returned item(s) will be repaired first. No exchanges or replacements are allowed if item(s) are repairable. No exceptions under any circumstances.
2) If returned item(s) are not repairable, then item(s) will be exchanged/ replaced with same or comparable item at Jaton Corp. discretion.
3) No Refunds are allowed under any circumstances.
4) A Return Merchandise Authorization (RMA) number issued by Jaton must accompany all returns, which can be obtained by contacting our RMA dept. or clicking the “RMA” button at the top of our Service web page. Items returned without a RMA # on the shipping box will be refused or rejected at Jaton’s discretion.
5) All RMA numbers are valid for 60 days from the date of issuance. RMA repair warranty for 90 days.
6) You must write your RMA# on the outside of the package. (If you do not write the RMA# on the outside of your package your product will be rejected at the time of delivery).
7) Attention your package to the RMA department. Do not attention your package to an RMA Representative, unless instructed otherwise.
8) Do NOT include any accessories such as manuals, software, clips, cables, or your original box. If you send any of the above mentioned items they WILL NOT be returned or replaced.
9) Also to insure proper troubleshooting / testing, please include a brief description of the problem you are experiencing with your Jaton product, any troubleshooting steps you may have tried.
10) Please be sure to package return product very carefully to prevent damage during transit. Jaton is NOT responsible for losses or damages incurred due to shipping / improper packaging. We recommend two inches of padding all the way around your product itself. You MUST package your product in a box.
11) Physical damage is NOT covered under your Jaton warranty under ANY circumstances and automatically VOIDS your warranty on your product. This damage can include any shape or form of corner / edge damage, broken traces, broken port, and / or burns. If you do send a product in that have physical damage, you will be notified and the product will be either repaired / replaced for a fee or rejected to be returned to you at your expense.
12) Removal or alteration of a product's serial number or serial number sticker will automatically void your Jaton’s Return Policy and Warranty. Products that are returned to Jaton with a missing, damaged or altered serial number will be rejected, No Warranty Service will be provided and returned to you at your expense.
13) Shipping - Customer's are responsible for 1 way freight to Jaton Corp. Our standard return shipping is UPS Ground or FedEx Ground. If customer wants faster return shipping, customer can either provide UPS/ Fedex account number or pay for desired return shipping fee. Jaton will not pay for upgrade of return shipping service under ANY circumstances. Customers are responsible for providing Jaton Corp. with an accurate, correct and complete return shipping address. If the shipping carrier can not deliver the RMA package and subsequently return it to Jaton Corp. due to wrong or incomplete shipping address provided by the customer, then the customer will need to pay the shipping fee or provide their own shipping service to return the RMA package to them. Packages left with Jaton Corp. over 120 days will be discarded.
14) VGA CARDS - MUST be accompanied with the fan/heatsink or in its original state, otherwise it will be rejected as physical damage.****
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15) By requesting and sending the RMA items for warranty service, customers AGREE TO and AUTHORIZE Jaton Corp. the right to discard any items left with Jaton Corp. for more than 6 months (from the time Jaton Corp. received the RMA items). Jaton Corp. will not be held responsible for any RMA items after 6 months from receiving date.
16) Any missing items or shipping discrepancy between the RMA form and items returned to customer MUST be reported to Jaton Corp. within 48 hrs from time of package receipt. Jaton Corp. will not be responsible for any missing items or discrepancies after 48hrs.
17) DOA request must be submitted with a copy of Jaton Corporation Invoice that includes the serial number of the video card to request DOA. DOA requests without the Jaton Corp. Invoice will not be approved. Once the request has been approved for DOA, all accessories including video card and box must be returned to Jaton Corp. within 10 business days from day of RMA # issuance. Approved DOA request RMA # are only valid for 10 business days. If item received after the 10 business days, the RMA request will only be processed as a regular RMA service. Any missing accessories or box will void the DOA RMA service and can only be processed as regular RMA service.
RMA Procedure
1) Contact Jaton online RMA request for RMA service.
2) Complete the customer information and product information section. Incomplete information will cause delay or rejection of your request.
3) Jaton will issue an RMA # or reject your request based on the information provided. Incomplete, incorrect or missing information on Request Form will be rejected.
4) You can send in your defective item(s) once RMA# is issued. Any package returned without a RMA # on the shipping box will be refused or rejected. Any items returned that is not on the approved RMA # list will also be rejected.
5) RMA number is valid for 60 days from the date issued.
6) Ship only the defective item(s). Do not send any accessories or original packaging.
7) All returned item(s) must have serial number sticker. Missing or Removal of serial number sticker from returned item(s) will void warranty.
8) Please allow at least 10 working days to process your RMA item from the date Jaton receive your item. (This does not include transit time.)
SHIP TO ADDRESS:
JATON CORPORATION
556 South Milpitas Blvd.
Attn: RMA Dept, RMA# ________________
Milpitas, CA 95035
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Copyright ?2005-2007 Jaton
Corporation. All rights reserved.
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